Counterpart vs Heffernan: Commercial Crime Insurance

Heffernan Insurance Brokers arranges third-party-theft crime inside packages for home care and hospice businesses and offers a free rate quote; Counterpart presents its insurance for small businesses and is reached through a wholesale broker.

Van Ness Partners presents a practical comparison of source materials relevant to financial crime exposures.Research updated 2026-10-01

What Are the Key Differences Between Counterpart and Heffernan Insurance Brokers Crime Insurance?

Home-Care Placement Versus General Small-Business Framing

Heffernan documents “Crime – Third Party Theft” within packages for home health, hospice, staffing, and related care providers; its page also lists a separate Employee Dishonesty Bond. Counterpart presents crime examples for small businesses without that home-care-only scope. A care agency should ask Heffernan how third-party theft applies to client homes and workers, while other industries should not assume Heffernan’s reviewed program fits them. [4] [6]

Scenario Detail and Application Timing

Counterpart specifically lists employee theft, forgery, computer or system fraud, funds transfers, and social engineering. Heffernan’s named commercial-crime component is third-party theft, with employee dishonesty handled as a distinct bond in the package. Heffernan also advises home-care firms to begin applying at least 30 days before serving clients. That timing and distinction matter when a care contract requires proof of crime protection. [4] [6]

What Should You Confirm in Counterpart and Heffernan Insurance Brokers Crime Insurance Quotes?

  • For Heffernan, what does “third-party theft” mean for caregiver access to client property, and what does the bond cover separately? [6]
  • For Counterpart, which employee, client-property, and social-engineering events are insured under the final form? [4]

Crime coverage

Counterpart

  • role: Counterpart says its insurance is offered through Counterpart Insurance Services, Inc., which it describes as a producer and surplus-lines broker; its help center says businesses reach the program through a wholesale broker. Company-published distribution description; it does not identify the insurer for this crime placement.company-reportedSource ↗Source ↗
  • coverage: Counterpart’s crime page lists employee theft, forgery, computer or system fraud, funds-transfer fraud and social-engineering scenarios. These are marketing examples, not a complete insuring agreement; the actual policy defines covered loss and conditions.company-reportedSource ↗
  • eligibility: Counterpart presents its insurance products and risk-management services for small businesses. The general audience statement is not a crime-specific underwriting rule.company-reportedSource ↗Source ↗
  • coverage: Counterpart separately lists funds-transfer fraud and social-engineering as crime examples. The examples do not define authentication conditions, sublimits, exclusions or how a claim would be adjusted.company-reportedSource ↗

Heffernan Insurance Brokers

  • role: Heffernan arranges crime coverage, listed on its site as 'Crime – Third Party Theft,' as part of the insurance packages it builds for home care, home health and hospice businesses. This record only documents crime coverage in that home-care context; the reviewed sources do not describe a general commercial crime offering outside home care. Home Care Business Insurance page's coverage list.company-reportedSource ↗
  • eligibility: Heffernan markets this crime coverage to home health care and in-home health care providers, hospices, staffing agencies and registries, infusion therapy providers and personal care assistants, and says its home care programs cover all states and agency sizes. Home Care Business Insurance page's client-type and coverage-area descriptions; 'all states' is a company statement, not independently verified state-by-state licensing.company-reportedSource ↗
  • coverage: Heffernan lists 'Crime – Third Party Theft' and a separate 'Employee Dishonesty Bond' among the coverages in its home care package, alongside workers' compensation, general and professional liability, and cyber and identity theft coverage. Home Care Business Insurance page's coverage list; specific insuring agreements, exclusions and endorsements for the crime coverage are not published there.company-reportedSource ↗
  • services: Heffernan says its home care insurance specialists can walk clients through coverage and premium options, and it names a dedicated Home Care Practice Leader and regional practice leaders as points of contact. Home Care Business Insurance page's workers'-compensation guidance and practice-leader contact sections.company-reportedSource ↗
  • application: Heffernan tells home care businesses to begin the insurance application process at least 30 days before working with clients and to contact Heffernan for a free rate quote, since rates vary by state. Home Care Business Insurance page's cost-and-timing section.company-reportedSource ↗
  • limits: The home care page does not publish specific limits or bond amounts for the crime or employee dishonesty coverage; it discusses only general cost ranges for the overall home care insurance package. Checked the Home Care Business Insurance page on 2026-09-23.not-disclosedSource ↗
  • insurer: The home care page does not name the insurer that would issue the crime or employee dishonesty coverage. Checked the Home Care Business Insurance page on 2026-09-23. The issuing insurer would appear on the quote and declarations.not-disclosedSource ↗

Heffernan lists third-party crime and a separate employee-dishonesty bond in its home-care package; Counterpart’s crime page lists electronic-fraud examples.

Sources consulted

  1. 01
    Commercial Insurance Guide

    California Department of Insurance · Crime · accessed 2026-09-16

  2. 02
    Social Engineering Fraud Insurance

    Chubb · Opening; coverage highlights · accessed 2026-09-16

  3. 03
    How can I get insurance through Counterpart?

    Counterpart Knowledge Center · Retained source: article describes wholesale-broker referral route; prior access 2026-09-28. · accessed 2026-09-28

  4. 04
    Commercial Crime Insurance

    Counterpart, Inc. · Retained provider source: product page lists employee theft, forgery, computer/system fraud, funds-transfer and social-engineering examples; prior access 2026-09-28. Direct reopen failed in this session. · accessed 2026-09-28

  5. 05
    Counterpart | Agentic Insurance™

    Counterpart, Inc. · Retained provider source: footer states insurance products are offered by Counterpart Insurance Services, Inc., described as a licensed producer and surplus-lines broker; product/state availability varies, issuer not mapped by product/state. Prior access 2026-09-29. · accessed 2026-09-29

  6. 06
    Home Care Business Insurance

    Heffernan Insurance Brokers · Insurance for Home Care Businesses, Home Health, and Hospices: covering all states and agency sizes; 'We offer comprehensive coverage for' list including Crime – Third Party Theft and Employee Dishonesty Bond; Home Care Insurance Cost for Start-ups; practice-leader contacts · accessed 2026-09-23

  7. 07
    Crime Terms and Conditions

    The Travelers Companies, Inc. · I.A–G, printed/PDF pages 1–4; III.RR, printed/PDF p.13; V.B.1–2, printed/PDF pp.18–20; Consideration, printed/PDF p.1; III.P p.8; V.A.3 pp.16–17; V.A.4 p.17; V.B.3 p.20; I.A.3 p.1; III.C p.7; III.S pp.8–9; III.II and III.KK p.12; III.QQ p.13; V.A.5 pp.17–18 (printed/PDF pages); IV.J–O, printed/PDF pages 14–15 · accessed 2026-09-16

  8. 08
    Crime Non-Financial Applications and Forms

    Travelers · Opening paragraph; Sample Policy Forms · accessed 2026-09-16

  9. 09
    Commercial Crime Coverage Application

    Travelers Casualty and Surety Company of America · I–III pages 1–2; IX–XI pages 3–4; V–VII, printed/PDF pages 2–3 · accessed 2026-09-16

Contact Van Ness Partners to discuss controls, exposures and insurance options.

Contact Van Ness Partners