Heffernan vs Liberty Mutual: Commercial Crime Insurance

Heffernan Insurance Brokers packages third-party-theft crime and an employee dishonesty bond for home care and hospice businesses; Liberty Mutual includes crime in ProShield for private and nonprofit organizations.

Van Ness Partners presents a practical comparison of source materials relevant to financial crime exposures.Research updated 2026-09-30

What Are the Key Differences Between Heffernan Insurance Brokers and Liberty Mutual Crime Insurance?

Home-Care Package or Management-Liability Package

Heffernan lists “Crime – Third Party Theft” and a separate Employee Dishonesty Bond inside its home-care insurance package. That makes its documented route specific to home health, hospice, and related care organizations. Liberty Mutual puts crime in ProShield, its package for private and not-for-profit organizations, so a buyer looking for several management-liability lines may consider crime alongside those other protections. [3] [4]

Different Publicly Described Fraud Examples

Liberty Mutual names employee dishonesty, embezzlement, safe burglary, and computer fraud among ProShield’s crime exposures. Heffernan’s home-care page names third-party theft and employee dishonesty as separate items, but does not specify the mechanics of either. A care provider should ask Heffernan how its wording treats employee theft versus theft by clients or other outsiders; a ProShield buyer should match the listed examples to its own fraud scenarios. [4] [3]

Buyer Fit and Quote Timing

Heffernan says its home-care program serves agencies of all sizes across states and asks businesses to start at least 30 days before serving clients. Liberty Mutual identifies private and nonprofit organizations as ProShield’s audience but does not establish a specific organization's eligibility. A home-care agency can use Heffernan’s stated lead time for planning; other organizations should ask Liberty Mutual whether their structure fits ProShield. [3] [3] [4]

What Should You Confirm in Heffernan Insurance Brokers and Liberty Mutual Crime Insurance Quotes?

  • Ask Heffernan for the crime form and how the separate Employee Dishonesty Bond coordinates with the listed third-party theft coverage. [3]
  • Ask Liberty Mutual for the ProShield form and schedule showing the crime limit, deductible, and any sublimits for computer fraud or safe burglary. [4]
  • Ask Heffernan to identify the issuing insurer and ask Liberty Mutual which insurer would issue your ProShield policy; then compare their forms against your employee, vendor, and client-related loss scenarios. [3] [4]

Heffernan's crime coverage appears in home-care packages and includes a separate employee dishonesty bond. Liberty Mutual lists employee dishonesty, embezzlement, safe burglary, and computer fraud within ProShield for private and nonprofit organizations.

Sources consulted

  1. 01
    Commercial Insurance Guide

    California Department of Insurance · Crime · accessed 2026-09-16

  2. 02
    Social Engineering Fraud Insurance

    Chubb · Opening; coverage highlights · accessed 2026-09-16

  3. 03
    Home Care Business Insurance

    Heffernan Insurance Brokers · Insurance for Home Care Businesses, Home Health, and Hospices: covering all states and agency sizes; 'We offer comprehensive coverage for' list including Crime – Third Party Theft and Employee Dishonesty Bond; Home Care Insurance Cost for Start-ups; practice-leader contacts · accessed 2026-09-23

  4. 04
    ProShield

    Liberty Mutual Business Insurance · Opening paragraphs identify package combining directors and officers, employment practices, fiduciary, and crime coverages; D&O and crime sections describe examples of exposures and selected coverage features. Examples are not policy terms. · accessed 2026-09-29

  5. 05
    Crime Terms and Conditions

    The Travelers Companies, Inc. · I.A–G, printed/PDF pages 1–4; III.RR, printed/PDF p.13; V.B.1–2, printed/PDF pp.18–20; Consideration, printed/PDF p.1; III.P p.8; V.A.3 pp.16–17; V.A.4 p.17; V.B.3 p.20; I.A.3 p.1; III.C p.7; III.S pp.8–9; III.II and III.KK p.12; III.QQ p.13; V.A.5 pp.17–18 (printed/PDF pages); IV.J–O, printed/PDF pages 14–15 · accessed 2026-09-16

  6. 06
    Crime Non-Financial Applications and Forms

    Travelers · Opening paragraph; Sample Policy Forms · accessed 2026-09-16

  7. 07
    Commercial Crime Coverage Application

    Travelers Casualty and Surety Company of America · I–III pages 1–2; IX–XI pages 3–4; V–VII, printed/PDF pages 2–3 · accessed 2026-09-16

Crime coverage

Heffernan Insurance Brokers

  • role: Heffernan arranges crime coverage, listed on its site as 'Crime – Third Party Theft,' as part of the insurance packages it builds for home care, home health and hospice businesses. This record only documents crime coverage in that home-care context; the reviewed sources do not describe a general commercial crime offering outside home care. Home Care Business Insurance page's coverage list.company-reportedSource ↗
  • eligibility: Heffernan markets this crime coverage to home health care and in-home health care providers, hospices, staffing agencies and registries, infusion therapy providers and personal care assistants, and says its home care programs cover all states and agency sizes. Home Care Business Insurance page's client-type and coverage-area descriptions; 'all states' is a company statement, not independently verified state-by-state licensing.company-reportedSource ↗
  • coverage: Heffernan lists 'Crime – Third Party Theft' and a separate 'Employee Dishonesty Bond' among the coverages in its home care package, alongside workers' compensation, general and professional liability, and cyber and identity theft coverage. Home Care Business Insurance page's coverage list; specific insuring agreements, exclusions and endorsements for the crime coverage are not published there.company-reportedSource ↗
  • services: Heffernan says its home care insurance specialists can walk clients through coverage and premium options, and it names a dedicated Home Care Practice Leader and regional practice leaders as points of contact. Home Care Business Insurance page's workers'-compensation guidance and practice-leader contact sections.company-reportedSource ↗
  • application: Heffernan tells home care businesses to begin the insurance application process at least 30 days before working with clients and to contact Heffernan for a free rate quote, since rates vary by state. Home Care Business Insurance page's cost-and-timing section.company-reportedSource ↗
  • limits: The home care page does not publish specific limits or bond amounts for the crime or employee dishonesty coverage; it discusses only general cost ranges for the overall home care insurance package. Checked the Home Care Business Insurance page on 2026-09-23.not-disclosedSource ↗
  • insurer: The home care page does not name the insurer that would issue the crime or employee dishonesty coverage. Checked the Home Care Business Insurance page on 2026-09-23. The issuing insurer would appear on the quote and declarations.not-disclosedSource ↗

Liberty Mutual

  • role: Liberty Mutual includes crime coverage in its ProShield management-liability package for private and not-for-profit organizations. Liberty Mutual’s cited product or program overview documents this description. It does not establish the issuing insurer for an individual quote, exact state or provincial availability, the policy form, complete exclusions, or terms offered to a particular buyer; confirm those in the quote and policy documents.company-reportedSource ↗
  • coverage: The ProShield page lists employee dishonesty, embezzlement, safe burglary, computer fraud and other crime exposures, plus selected coverage enhancements; these are marketing summaries, not policy terms. Liberty Mutual’s cited product or program overview documents this description. It does not establish the issuing insurer for an individual quote, exact state or provincial availability, the policy form, complete exclusions, or terms offered to a particular buyer; confirm those in the quote and policy documents.company-reportedSource ↗
  • eligibility: The source scopes ProShield to private and not-for-profit organizations; a specific organization’s eligibility is not established. Liberty Mutual’s cited product or program overview documents this description. It does not establish the issuing insurer for an individual quote, exact state or provincial availability, the policy form, complete exclusions, or terms offered to a particular buyer; confirm those in the quote and policy documents.company-reportedSource ↗
  • services: Liberty Mutual describes ProShield as one package policy that combines multiple management-liability coverages and is designed to reduce the need for separate endorsements. Liberty Mutual’s cited product or program overview documents this description. It does not establish the issuing insurer for an individual quote, exact state or provincial availability, the policy form, complete exclusions, or terms offered to a particular buyer; confirm those in the quote and policy documents.company-reportedSource ↗
  • limits: The cited public overview does not establish the limits, deductibles, exclusions or form terms that would apply to a specific buyer. Ask for the quote and specimen or issued policy forms before treating a listed feature as covered.not-disclosedSource ↗

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