Heffernan vs Markel: Commercial Crime Insurance

Heffernan Insurance Brokers arranges third-party theft crime and lists an employee dishonesty bond in its home care packages; Markel Insurance lists eCrime within its Cyber 360 policy for fraudulent transfers and fake payment instructions.

Van Ness Partners presents a practical comparison of source materials relevant to financial crime exposures.Research updated 2026-09-30

Heffernan documents crime only in its home-care context, listing third-party theft and a separate employee dishonesty bond. Markel describes eCrime inside Cyber 360 for unauthorized transfers and fake payment instructions, not a standalone crime policy.

What Are the Key Differences Between Heffernan Insurance Brokers and Markel Insurance Crime Insurance?

Home-Care Package and Cyber 360 Component

Heffernan lists “Crime – Third Party Theft” and a separate “Employee Dishonesty Bond” in its home-care insurance package; its reviewed sources do not describe a general commercial crime offer outside that context. Markel lists eCrime under Cyber 360’s fraud and unauthorized-use section and does not establish a standalone crime policy. Home-care agencies therefore have a specifically documented Heffernan package route, while Markel’s documented access is through cyber coverage; do not assume the bond and eCrime are equivalent protections. [3] [4]

Target Businesses and Application Timing

Heffernan names home health and in-home care providers, hospices, staffing agencies, registries, infusion-therapy providers, and personal-care assistants, and advises beginning the application at least 30 days before serving clients. Markel describes eCrime for Cyber 360 policyholders and leaves exact availability to the quote. For an agency planning a launch, Heffernan’s stated lead time affects placement planning; Markel buyers should confirm whether Cyber 360 is available for their operation and includes eCrime. [3] [4]

Limits and Insurer Details

Heffernan publishes no crime limits or bond amounts and does not name the issuing insurer for this package. Markel’s page gives examples of fraudulent transfers and fake payment instructions, but the exact Cyber 360 terms require the quote. Request the issued form and limit from each placement, including whether Heffernan’s bond and third-party-theft coverage are scheduled separately. [3] [4]

What Should You Confirm in Heffernan Insurance Brokers and Markel Insurance Crime Insurance Quotes?

  • Ask Heffernan for separate terms and limits for third-party theft and the employee dishonesty bond, plus the issuing insurer. [3]
  • Ask Markel whether your Cyber 360 proposal includes eCrime and how its terms address third-party theft and fraudulent payment instructions. [4]
  • Confirm Heffernan’s recommended 30-day application lead time against your planned client-service start date. [3]

Crime coverage

Heffernan Insurance Brokers

  • role: Heffernan arranges crime coverage, listed on its site as 'Crime – Third Party Theft,' as part of the insurance packages it builds for home care, home health and hospice businesses. This record only documents crime coverage in that home-care context; the reviewed sources do not describe a general commercial crime offering outside home care. Home Care Business Insurance page's coverage list.company-reportedSource ↗
  • eligibility: Heffernan markets this crime coverage to home health care and in-home health care providers, hospices, staffing agencies and registries, infusion therapy providers and personal care assistants, and says its home care programs cover all states and agency sizes. Home Care Business Insurance page's client-type and coverage-area descriptions; 'all states' is a company statement, not independently verified state-by-state licensing.company-reportedSource ↗
  • coverage: Heffernan lists 'Crime – Third Party Theft' and a separate 'Employee Dishonesty Bond' among the coverages in its home care package, alongside workers' compensation, general and professional liability, and cyber and identity theft coverage. Home Care Business Insurance page's coverage list; specific insuring agreements, exclusions and endorsements for the crime coverage are not published there.company-reportedSource ↗
  • services: Heffernan says its home care insurance specialists can walk clients through coverage and premium options, and it names a dedicated Home Care Practice Leader and regional practice leaders as points of contact. Home Care Business Insurance page's workers'-compensation guidance and practice-leader contact sections.company-reportedSource ↗
  • application: Heffernan tells home care businesses to begin the insurance application process at least 30 days before working with clients and to contact Heffernan for a free rate quote, since rates vary by state. Home Care Business Insurance page's cost-and-timing section.company-reportedSource ↗
  • limits: The home care page does not publish specific limits or bond amounts for the crime or employee dishonesty coverage; it discusses only general cost ranges for the overall home care insurance package. Checked the Home Care Business Insurance page on 2026-09-23.not-disclosedSource ↗
  • insurer: The home care page does not name the insurer that would issue the crime or employee dishonesty coverage. Checked the Home Care Business Insurance page on 2026-09-23. The issuing insurer would appear on the quote and declarations.not-disclosedSource ↗

Markel Insurance

  • role: Markel lists eCrime within the fraud and unauthorized-use section of Cyber 360; the reviewed source does not establish a standalone commercial crime policy from this page. Cyber policy component only; not a fidelity bond.company-reportedSource ↗
  • coverage: The page says eCrime may cover expenses from fraudulent activity such as unauthorized money transfers and fake payment instructions, subject to policy terms. Cyber 360 marketing description; does not establish a general crime-form grant.company-reportedSource ↗
  • eligibility: Markel describes these resources and coverages for Cyber 360 policyholders; the exact availability and terms require the quoted policy. Policyholder-specific access and policy wording apply.company-reportedSource ↗

Sources consulted

  1. 01
    Commercial Insurance Guide

    California Department of Insurance · Crime · accessed 2026-09-16

  2. 02
    Social Engineering Fraud Insurance

    Chubb · Opening; coverage highlights · accessed 2026-09-16

  3. 03
    Home Care Business Insurance

    Heffernan Insurance Brokers · Insurance for Home Care Businesses, Home Health, and Hospices: covering all states and agency sizes; 'We offer comprehensive coverage for' list including Crime – Third Party Theft and Employee Dishonesty Bond; Home Care Insurance Cost for Start-ups; practice-leader contacts · accessed 2026-09-23

  4. 04
    Cyber Insurance Coverage

    Markel · Cyber 360 coverage options: media liability; technology professional liability; eCrime; coverages listed within the cyber policy · accessed 2026-09-29

  5. 05
    Crime Terms and Conditions

    The Travelers Companies, Inc. · I.A–G, printed/PDF pages 1–4; III.RR, printed/PDF p.13; V.B.1–2, printed/PDF pp.18–20; Consideration, printed/PDF p.1; III.P p.8; V.A.3 pp.16–17; V.A.4 p.17; V.B.3 p.20; I.A.3 p.1; III.C p.7; III.S pp.8–9; III.II and III.KK p.12; III.QQ p.13; V.A.5 pp.17–18 (printed/PDF pages); IV.J–O, printed/PDF pages 14–15 · accessed 2026-09-16

  6. 06
    Crime Non-Financial Applications and Forms

    Travelers · Opening paragraph; Sample Policy Forms · accessed 2026-09-16

  7. 07
    Commercial Crime Coverage Application

    Travelers Casualty and Surety Company of America · I–III pages 1–2; IX–XI pages 3–4; V–VII, printed/PDF pages 2–3 · accessed 2026-09-16

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