Heffernan vs Wtw: Commercial Crime Insurance

Named practice leaders handle home care packages at Heffernan Insurance Brokers, which arranges crime cover there; WTW normally acts as your broker under its North American terms and reviews policy documents.

Van Ness Partners presents a practical comparison of source materials relevant to financial crime exposures.Research updated 2026-10-01

Crime coverage

Heffernan Insurance Brokers

  • role: Heffernan arranges crime coverage, listed on its site as 'Crime – Third Party Theft,' as part of the insurance packages it builds for home care, home health and hospice businesses. This record only documents crime coverage in that home-care context; the reviewed sources do not describe a general commercial crime offering outside home care. Home Care Business Insurance page's coverage list.company-reportedSource ↗
  • eligibility: Heffernan markets this crime coverage to home health care and in-home health care providers, hospices, staffing agencies and registries, infusion therapy providers and personal care assistants, and says its home care programs cover all states and agency sizes. Home Care Business Insurance page's client-type and coverage-area descriptions; 'all states' is a company statement, not independently verified state-by-state licensing.company-reportedSource ↗
  • coverage: Heffernan lists 'Crime – Third Party Theft' and a separate 'Employee Dishonesty Bond' among the coverages in its home care package, alongside workers' compensation, general and professional liability, and cyber and identity theft coverage. Home Care Business Insurance page's coverage list; specific insuring agreements, exclusions and endorsements for the crime coverage are not published there.company-reportedSource ↗
  • services: Heffernan says its home care insurance specialists can walk clients through coverage and premium options, and it names a dedicated Home Care Practice Leader and regional practice leaders as points of contact. Home Care Business Insurance page's workers'-compensation guidance and practice-leader contact sections.company-reportedSource ↗
  • application: Heffernan tells home care businesses to begin the insurance application process at least 30 days before working with clients and to contact Heffernan for a free rate quote, since rates vary by state. Home Care Business Insurance page's cost-and-timing section.company-reportedSource ↗
  • limits: The home care page does not publish specific limits or bond amounts for the crime or employee dishonesty coverage; it discusses only general cost ranges for the overall home care insurance package. Checked the Home Care Business Insurance page on 2026-09-23.not-disclosedSource ↗
  • insurer: The home care page does not name the insurer that would issue the crime or employee dishonesty coverage. Checked the Home Care Business Insurance page on 2026-09-23. The issuing insurer would appear on the quote and declarations.not-disclosedSource ↗

WTW

  • role: Under WTW's North American Corporate Risk & Broking terms, WTW normally acts as the client's insurance intermediary for engagements governed by those terms. Terms for applicable North American Corporate Risk & Broking engagements. WTW also discloses separate insurer-side services in some arrangements; this does not determine the role in a specific engagement.company-reportedSource ↗
  • coverage: WTW's FY2024 annual report lists crime insurance solutions within its global Financial, Executive and Professional Risks (FINEX) practice. Historical group-level service description only; it does not establish current U.S. availability, insurer, policy form, or a buyer's eligibility.company-reportedSource ↗
  • application: WTW's North American terms say an insurer quote is not confirmation of coverage; if the client orders binding, WTW seeks a formal insurer commitment, typically a binder. Applies to placements governed by the cited North American Corporate Risk & Broking terms. It does not establish a self-service quote route or promise coverage availability for this line.company-reportedSource ↗
  • services: WTW's North American terms describe reviewing binders, policies, and endorsements against the terms negotiated with the insurer. Broker document-review process under the cited terms, when WTW handles this line's placement. It does not certify that a policy covers a claim or replace the issued wording.company-reportedSource ↗
  • insurer: The reviewed WTW sources do not identify an issuing insurer for a specific crime placement. This is a gap in the cited marketing, annual-report, and brokerage materials; it does not mean WTW lacks insurer markets. Confirm the carrier on the quote and issued policy.not-disclosedSource ↗Source ↗
  • limits: The reviewed sources do not state a buyer-specific crime limit, retention, or deductible. No limit or deductible is inferred from general marketing or WTW's brokerage role; the insurer's quote and issued forms control.not-disclosedSource ↗Source ↗

What Are the Key Differences Between Heffernan Insurance Brokers and WTW Crime Insurance?

Home-care package scope

Heffernan’s home-care program lists “Crime – Third Party Theft” and a separate Employee Dishonesty Bond among coverages for home health, hospice, staffing, infusion, and personal-care businesses. The record’s crime evidence is scoped to this home-care context. WTW’s FY2024 annual report lists crime at a global group-practice level and does not establish current U.S. availability or buyer eligibility for home-care providers. A care provider should ask Heffernan how the two listed protections differ and ask WTW whether it currently considers this sector. [3] [7]

Application timing and package scope

Heffernan advises home-care businesses to begin applying at least 30 days before serving clients and says rates vary by state. That is an application instruction for Heffernan’s home-care package; WTW’s source is a historical global crime listing. Ask Heffernan how its timeline applies to the crime and employee-dishonesty items, and ask WTW whether it currently considers U.S. home-care submissions. [3] [7]

What Should You Confirm in Heffernan Insurance Brokers and WTW Crime Insurance Quotes?

  • For your home-care operation, what does third-party theft cover, how does the employee dishonesty bond differ, and what limits apply? [3]
  • Does WTW currently place U.S. crime for home-care businesses, and what carrier, submission lead time, and form would apply? [7]

Heffernan documents crime coverage only in its home-care package, listing third-party theft and a separate employee dishonesty bond. WTW’s FY2024 report lists crime in FINEX but does not establish current U.S. availability.

Sources consulted

  1. 01
    Commercial Insurance Guide

    California Department of Insurance · Crime · accessed 2026-09-16

  2. 02
    Social Engineering Fraud Insurance

    Chubb · Opening; coverage highlights · accessed 2026-09-16

  3. 03
    Home Care Business Insurance

    Heffernan Insurance Brokers · Insurance for Home Care Businesses, Home Health, and Hospices: covering all states and agency sizes; 'We offer comprehensive coverage for' list including Crime – Third Party Theft and Employee Dishonesty Bond; Home Care Insurance Cost for Start-ups; practice-leader contacts · accessed 2026-09-23

  4. 04
    Crime Terms and Conditions

    The Travelers Companies, Inc. · I.A–G, printed/PDF pages 1–4; III.RR, printed/PDF p.13; V.B.1–2, printed/PDF pp.18–20; Consideration, printed/PDF p.1; III.P p.8; V.A.3 pp.16–17; V.A.4 p.17; V.B.3 p.20; I.A.3 p.1; III.C p.7; III.S pp.8–9; III.II and III.KK p.12; III.QQ p.13; V.A.5 pp.17–18 (printed/PDF pages); IV.J–O, printed/PDF pages 14–15 · accessed 2026-09-16

  5. 05
    Crime Non-Financial Applications and Forms

    Travelers · Opening paragraph; Sample Policy Forms · accessed 2026-09-16

  6. 06
    Commercial Crime Coverage Application

    Travelers Casualty and Surety Company of America · I–III pages 1–2; IX–XI pages 3–4; V–VII, printed/PDF pages 2–3 · accessed 2026-09-16

  7. 07
    WTW 2024 Form 10-K

    U.S. Securities and Exchange Commission / Willis Towers Watson Public Limited Company · Part I, Item 1, FINEX and Surety business descriptions: the 2024 annual report identifies management and professional liability, employment practices, crime, cyber and M&A insurance solutions, and a global bond-placement team; indexed passages rechecked 2026-09-29. · accessed 2026-09-29

  8. 08
    Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)

    WTW · Document dated 2025-06-01; pp. 4–6: broker/intermediary role, quote versus binding process, review of binders/policies/endorsements, claims reporting and affiliate disclosures. Reused from the current WTW provider source record after direct PDF retrieval was blocked. · accessed 2026-09-28

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